Service was great, the girls were lovely. However, my massage was the worst I’ve ever had. I think you must have had the apprentice on duty. I feel it was probably her first day. She was a lovely girl but I have never before wished it was all over. For example, the room was far too hot , eventually I asked if it could be cooled down as I felt like I was going to pass out, she had no idea how to turn the air on and had to get some help. I completed a form on arrival (as is normal) and requested a soft massage, she either did not read the form or just took no notice, I thought I was going to be black and blue by the end. She finished with a head massage, not sure why she thought she could relax me , my grandson could have done a better job.
Then we moved on to my pedicure, ... maybe this is where she will shine, or maybe not! I realised within two minutes I was in trouble, when she couldn’t even turn off the foot spar. I could go on and on, like the fact that she thought slapping on nail varnish and then spending twenty minutes ‘cutting it in” with nail varnish remover was the way to go. Totally disappointed, as I said the girls were lovely but don’t ever want to go back and will think long and hard about ever booking anywhere again without a personal recommendation. Such a waste of my hard earned money, I came out more stressed than I went in.