Turns out even though you get email and text message confirmations for your booking they don't actually book you in. Turned up...they had no idea and I had to go somewhere else.
Bookwell Comment: Hi Hayley, thank you so much for getting in touch. We are extremely sorry to hear about your experience and even more sorry to disappoint our customer. Your feedback will give us the chance to improve and assist us in making our services better. Once again, we are sorry for any inconvenience we have caused you and we hope to see you and book with us again. Kind Regards, QV Beauty
visited November 2017
Despite receiving a confirmation email, and two confirmation texts all within 48 hours, I showed up at my appointment time and was told it had been given away. That's extremely disappointing. Their reaction was to ask if I had paid ahead online, and as I hadn't they suggested I rebook for later. Frankly it's quite rude and disrespectful as the only reason to book an appointment is to ensure you can get what you need done at a particular time. There are plenty of other beauty salons within walking distance in that area - if you value your time and expect appointments adhered to I would suggest never to come here
Bookwell Comment: Hi Lyn, thank you so much for taking the time to leave your review. We are devastated to hear you had such a bad experience with us. Your satisfaction is something that we take very seriously as we are normally known for our exceptional attention to details and customer service. We assure you that this mistake will not happen again in the future. We value you and we hope to keep you as our customer for many years to come. Again, we’re very sorry for the inconvenience this may cause you. Feel free to call us if you have any questions or comments or if there’s anything that we can do to help this bad experience be a good one. Thanks again for your feedback, QV Beauty
visited October 2017
Amazing service and beautiful results. One of the best eyelash extension service in Sydney, without a doubt the cheapest as well. Lovely ladies :)
visited September 2017
I wouldn't recommend them...
visited July 2017
The only negative about the whole experience was that because I booked using 'bookwell' , I was charged an extra $5. Next time I will be booking directly without using this service and I recommend that you do the same :)